Privacy Policy

Last updated: November 1, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Rasanasa Shopping App – App Details & Data Safety

App Name: Rasanasa Shopping App
Website: https://rasanasa.com
Developer Name (Google Play Console): Mysar Hossain Sani
Developer Email: saniexport1@gmail.com
App Package Name: com.rasanasa.doo

App Overview

Rasanasa Shopping App is an e-commerce platform where users can browse and shop for daily essentials, clothes, gadgets, and home accessories. The app offers a simple, secure, and convenient shopping experience with real-time updates on orders.

Data Collection & Safety

Personal Information Collected:

• Name – For order identification.

• Email address – To send order confirmations and updates.

• Phone number – For order notifications and delivery communication.

• Address – For shipping and delivery purposes.

• User IDs – Unique identifiers for managing orders and app interactions.

Messages:

• Emails are sent for order confirmation and status updates.

Device & App Info:

• Device identifiers (UUID, device model, launch time) are collected for app functionality, performance monitoring, and analytics.

• Advertising ID is used only for analytics purposes.

Storage & Camera Permissions:

• The app requires storage and camera permissions for administrative product management only. User content is not collected via camera or storage.

Data Handling:

• All user data is transmitted securely and stored safely on our servers.

• Data is not shared with third parties except as required for core app functionality and analytics.

Why we use UUID and Device Info:

“We collect device identifiers (such as UUID and device model) to provide core app functionality and for analytics purposes. This data is transmitted securely to our servers and not shared with any third parties except as required for these purposes.”

Data Deletion & User Rights:

• Users can request deletion of their personal data by contacting our support team:
  Email: support@rasanasa.com

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 51% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Application means the software program provided by the Company downloaded by You on any electronic device, named Rasanasa

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rasanasa pvt Limited, House 207,Ranavola Avenue main  Road , Sector 10, Uttara, Dhaka - 1230, Bangladesh.

• Country refers to: Bangladesh

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Application.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update or delete Your information at any time by signing in to Your Account, if you have one, and visiting the Account Information section that allows you to manage Your personal information. If you would like us to remove your information from our records, please create a request at the Support Tickets section ("Subject: Deletion Request") in my account or email your request to care4u@rasanasa.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (15) working days. You'll be contacted for verification and your account will be deleted after successful verification. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

       Disclosure of Your Personal Data

        Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

                            Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

              Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

         Security of Your Personal Data

The security of Your Personal Data is important to Us. We maintain reasonable physical, electronic and procedural safeguards to protect your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

                   Payments

When you purchase something from our online store through the website or app, as part of the buying and selling process, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@rasanasa.com